How MKC Marketing handles customer enquiry information.

1. Information We Collect

When you contact MKC Marketing, we may collect information needed to respond to your enquiry and check suitable internet service options.

• Name and contact details, such as phone number or email address.
• Installation or service location for coverage checking.
• Preferred internet plan type, broadband needs, or business requirements.
• Messages, documents, or details you choose to provide for registration support.

2. How We Use Your Information

We use enquiry information to provide broadband and WiFi sign-up support, including:

• Responding to your questions and follow-up requests.
• Checking service coverage or plan availability in your area.
• Explaining relevant internet plan options, promotions, and registration requirements.
• Supporting registration or next steps where you choose to proceed.
• Improving our customer support and marketing activities.

3. Sharing of Information

MKC Marketing may share necessary enquiry details with relevant broadband or WiFi service provider channels only when needed to check coverage, confirm plan availability, or support a registration request. We do not sell customer personal information.

4. Data Retention

We keep enquiry information only for as long as reasonably needed to handle your request, follow up on service matters, meet business record needs, or comply with applicable requirements. When information is no longer needed, we will take reasonable steps to delete or anonymize it.

5. Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, email, or online communication method can be guaranteed to be completely secure.

6. Your Choices and Rights

You may contact us to ask about your personal information, request correction, or ask us to stop contacting you about an enquiry where applicable. We may need to verify your request before taking action.

7. Third-Party Links and Services

Our website or communications may refer to third-party broadband providers, channels, platforms, or websites. Their privacy practices are managed by those third parties, and you should review their policies when providing information directly to them.

8. Contact Us

If you have questions about this privacy policy or how your information is handled, please contact MKC Marketing.

9. Policy Updates

We may update this privacy policy from time to time. The latest version will be posted on this page with the updated date.